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  • How is Reliable different from other PSD to code providers?

    The big difference between Reliable and other PSD to code companies is in our quality assurance process. Every project we code goes through 3 layers of intensive stress testing on modern browsers and devices before we send it to you. The result: we get things right the first time around. We also prioritize client care by putting a U.S.-based project manager on every project we code.

  • Where are you located?

    We're a remote team based all over world with headquarters in Athens, Georgia. We also have offices in Prague and Kharkiv, Ukraine. We don't outsource anything though—everything is done by our in-house team.

  • Can you sign a non-disclosure agreement?

    We're happy to sign a non-disclosure agreement. We can also provide you one to sign if you don't already have one.

  • Do you offer white label design and development?

    Yes, we can white label all of our design and development services! Our dev server is 100% white label (you'll never see any mention of Reliable) and we never share projects without your permission.

  • Are your prices higher than other companies?

    It’s true we're a bit more expensive than some other companies (though we’re definitely not the most expensive option out there). That’s because our main focus is very high quality code and amazing customer care. In fact, we hear from clients all the time that they end up saving far more because of all of the time and hassles we help them avoid.

  • Do you offer design as well as code?

    We love helping with design as well as code! Send us a quick email to receive samples of our design work or a quote.

  • Do you offer e-commerce development?

    Yes! We offer WooCommerce (WordPress' e-commerce platform) and find it to be a fantastic, flexible option for most e-commerce businesses.

  • What are your payment terms?

    For projects over $2,000 we charge a 50% deposit. For projects under $2,000, we charge 100% up front.

  • Do you work with Webflow, Squarespace, Unbounce, HubSpot pages, GoHugo.io or Shopify?

    At this time, we don't work with these tools, but we can always provide the HTML/CSS for you to plug into another tool or CMS.

How is Reliable different from other PSD to code providers?

The big difference between Reliable and other PSD to code companies is in our quality assurance process. Every project we code goes through 3 layers of intensive stress testing on modern browsers and devices before we send it to you. The result: we get things right the first time around. We also prioritize client care by putting a U.S.-based project manager on every project we code.

Where are you located?

We're a remote team based all over world with headquarters in Athens, Georgia. We also have offices in Prague and Kharkiv, Ukraine. We don't outsource anything though—everything is done by our in-house team.

Can you sign a non-disclosure agreement?

We're happy to sign a non-disclosure agreement. We can also provide you one to sign if you don't already have one.

Do you offer white label design and development?

Yes, we can white label all of our design and development services! Our dev server is 100% white label (you'll never see any mention of Reliable) and we never share projects without your permission.

Are your prices higher than other companies?

It’s true we're a bit more expensive than some other companies (though we’re definitely not the most expensive option out there). That’s because our main focus is very high quality code and amazing customer care. In fact, we hear from clients all the time that they end up saving far more because of all of the time and hassles we help them avoid.

Do you offer design as well as code?

We love helping with design as well as code! Send us a quick email to receive samples of our design work or a quote.

Do you offer e-commerce development?

Yes! We offer WooCommerce (WordPress' e-commerce platform) and find it to be a fantastic, flexible option for most e-commerce businesses.

What are your payment terms?

For projects over $2,000 we charge a 50% deposit. For projects under $2,000, we charge 100% up front.

Do you work with Webflow, Squarespace, Unbounce, HubSpot pages, GoHugo.io or Shopify?

At this time, we don't work with these tools, but we can always provide the HTML/CSS for you to plug into another tool or CMS.

What types of design files or programs do you accept?

We work with nearly all design programs such as Sketch, Figma, Invision, XD, Photoshop, Illustrator, InDesign, and more.

How should I prepare my design files and assets for you to quote?

It's best to send 1 folder that includes:

  • All of your layered design files
  • Separate JPGs of every page of your designs (or an Invision link)
  • A subfolder that includes any images used in your designs
  • All fonts used in your designs
  • A separate notes document that explains anything that may be difficult to interpret from flat files

Do I have to provide mobile and tablet designs for my project?

Nope! If you have something very specific in mind for the mobile and tablet versions of your project, feel free to send separate mobile and tablet designs over. Otherwise, we can take care of the mobile and tablet breakpoints at our discretion using just your desktop designs.

Can Reliable code fancy animations and transitions?

Yes! We love coding some awesome animations, effects, and transitions. Let us know what you have in mind when you reach out for a quote or email hello@reliablepsd.com for some samples of our animation work.

I have a JavaScript or CSS animation in mind for my project—how should I go about describing what I want?

If you have links to other websites using similar effects to what you have in mind, that can be very helpful for us to see. Otherwise, a detailed document with screenshots and liberal use of arrows works too.

Do I need to use any particular grid system or template for my designs?

It's not necessary to use any partcular grid system like Bootstrap for your project, but we're happy to use tools like Bootstrap on request.

Can you help me with accessibility compliance?

We love helping our clients make the internet a more accessible, inclusive place. Let us know you're interested in accessibility when you reach out for a quote or schedule a call with us to learn more.

Can you help me with an API integration?

We seriously love making some awesome stuff happen through APIs, especially when the API includes detailed documentation. Schedule a call with us to learn more about how we can help integrate an API on your project!

How quickly can you start on my project after I approve my proposal?

We can usually start new projects in 1-2 business days. However, if we're on a wait, it could be a bit longer. We'll be sure to let you know if that happens!

What is your typical turnaround time for HTML and WordPress projects?

Turnaround time can vary significantly depending on length, complexity, and number of unique designs you provide. Use the calculator on our pricing page to get an approximate turnaround time estimate or reach out for a free quote.

What do you need to begin my project?

After paying your deposit invoice, we'll need:

  • All of your finalized layered design files
  • A separate JPG for each artboard in your designs
  • A subfolder that includes any images used in your designs
  • All fonts used in your designs. If you used Google fonts, we'll need links to any fonts used in your files. If you used Adobe fonts, we'll need your kit snippet. If you used another foundry, we'll need TTF and WOFF files

My design files aren't finished yet—can I get an approximate ballpark estimate?

Sure! Check out the ballpark estimate calculator on our pricing page or you can email us at hello@reliablepsd.com for a quick quote.

Can you offer an expedited or rush timeline on my project?

We offer rush timelines on a case-by-case basis. If you've got a tight timeline, the best thing to do is go ahead and send all of your final files to hello@reliablepsd.com and let us know your ideal delivery date. After reviewing your project, we'll let you know some options.

Will I have a dedicated project manager?

You'll have not one but two project managers available during your project: one based in the U.S. and one based in Europe or the Ukraine. This ensures nearly round the clock care on your project.

How often will I hear from you with updates about my project?

After meeting your project management team, they'll reach out to you with any questions about your project. From there, you'll hear from them again when the HTML and/or WordPress for your project is ready for your review. Want more updates? We can set a reminder to reach out to you every week or you're always welcome to ask us how things are going.

What options do I have for contacting my project management team?

You can reach your project management team through our project management system, Teamwork, or by emailing projects@reliablepsd.com or by scheduling a call here.

What project management system do you use?

We use Teamwork Projects.

Can you use another project management system like Asana instead of Reliable's project management system?

We've spent the last 6+ years finely tuning our poject management system and coding processes. For speed and organization, it's best to collaborate with us in our project management system, Teamwork. That said, there can be some exceptions—please reach out to use at hello@reliablepsd.com if you'd like to chat about other options for managing your projects with us.

What is your standard hourly rate?

Our hourly rate for proposals is $40 and our hourly rate for maintenance and updates is $55. Discounted hourly rates are available through our retainers.

How do you price projects?

Our proposals are built on an hourly basis and broken down by the number of unique templates included in your designs.

What does "Global Specs" mean on my proposal?

Global Specs include items that apply to your entire project or multiple pages of your project, for example, the header or menu of your website.

Do you charge more than other PSD to code companies?

It's true that we're a bit more expensive than some other companies (although we’re definitely not the most expensive option out there). That’s because our main focus is very high quality code and amazing customer care. We don't cut corners. In fact, we actually hear from clients all the time that they end up saving far more because of all of the time and hassles we help them avoid.

I provided mobile and tablet designs for my project—why do you charge for those as well as responsive development?

Even if you provided mobile and tablet designs, we charge for responsive development as well in order to make sure your website is responsive on all screen sizes, even those you didn't provide designs for.

Does my retainer include help with any HTML or WordPress site even if you didn't code it originally?

Yes! We're happy to help with HTML or WordPress projects regardless of whether or not we coded it originally.

Do you offer hosting?

We're happy to offer site hosting—reach out to hello@reliablepsd.com for more information and pricing.

How much can I save with retainers?

Retainers offer tremendous savings on HTML and WordPress coding as well as design. You can save as much as $35 per hour or 45%!

How will a retainer speed up my projects?

Having a retainer will allow you to send over your PSD or Sketch files and have us get started right away. Instead of going through the proposal process or taking valuable time to quote every task and get your approval, we can go ahead and get to work as soon as we receive your request.

Is there any long-term commitment?

You don't need to make a long-term commitment to sign up for a retainer! Just let us know if you'd like to cancel before your retainer renews and we'll make sure you don't get billed again.

On what services can I use my retainer?

You can use your retainer for HTML, WordPress or design services on any number of sites.

Will my retainer renew automatically?

If you sign up for an annual retainer, it will automatically renew one year from the date you originally signed up. If you sign up for a quarterly retainer, it will automatically renew every 3 months from the date you signed up.

What happens if I don't use my hours?

Make sure to use your hours before they expire! Hours don't roll over, but not to worry—you'll have either 3 months or an entire year to use your hours depending on which plan you sign up for.

Are retainers refundable?

Retainers are non-refundable.

What is the PSD to WordPress process like at Reliable?

We'll start your design to WordPress project off by coding the HTML, CSS and JavaScript for your entire project. After thoroughly testing the HTML/CSS/JS on modern browsers and devices, we'll send you a link to review the project on our dev server.

You\ll have 14 days to review and approve the HTML/CSS/JS, then we'll convert it into a fully custom WordPress theme.

After WordPress development, we'll run the project through our quality assurance process again before sending you a fresh link to review.

You'll have another 14 days to review your WordPres theme, then we can take care of the final migration to your live server on your behalf (up to 1 hour included with every project). From there, you'll have another 14-day code guarantee—if any bugs or issues pop up during this time that were part of the original project scope, we'll take care of them at no additional charge.

Do you build custom themes from scratch or use pre-existing themes?

Our standard practice is to build fully custom WordPress themes from scratch using Advanced Custom Fields. We can use pre-existing themes like from Themeforest.net on request though.

Do you use a starter theme when building fully custom WordPress themes from scratch?

We use a super lightweight minimal framework we created ourselves.

What page builders do you work with?

We typically use Advanced Custom Fields but we're happy to work with other page builder tools like Elementor, WP Bakery (Visual Composer), Beaver Builder and DIVI on request.

I see a WP CMS charge on my proposal — what does that cover?

The WP CMS charge on your proposal covers setting up all the functions of a WordPress theme, such as the blog, menu and 404 page functionality.

Will my WordPress dashboard be easy and intuitive to update and maintain?

Yes! Making text or image changes on your website will be as simple as updating your status on Facebook or posting a photo to Instagram.

What is Advanced Custom Fields?

Advanced Custom Fields is a lightweight WordPress plugin that makes your dashboard very easy and intuitive to update and maintain.

Can you develop a custom WordPress theme using Gutenberg?

We love Gutenberg and find it works best when paired with Advanced Custom Fields—check out this article to learn more.

Are there any plugins that you install on all or most WordPress builds?

We like to keep the number of plugins used to the bare minimum. Every project is different, but we do typically use Advanced Custom Fields and WP Retina 2x on every project.

How much does a typical PSD to WordPress project cost?

Design to WordPress projects can vary considerably depending on the length, complexity, and number of designs you provide as well as the functionality you're after. Use the ballpark pricing calculator on our pricing page to get an approximate estimate or fill out our quote form for a free proposal.

Will I get to see the HTML for my project before you start on WordPress development?

Yes! After writing and testing the HTML, CSS, and JavaScript for your project, we'll send you a link to review and approve it before we start on WordPress development.

After my project is finished, can I come back to you for additional help or changes?

Absolutely! We're always happy to help whether it's 2 months or 2 years after your project is finished. Reach out anytime!

Can you help with a WordPress theme customization project?

We\re happy to help out with WordPress theme customization projects. There are a number of different ways we go about theme customizations depending on your goals — reach out to us at hello@reliablepsd.com for more information.

Can I see samples of some WordPress sites and dashboards you've coded in the past?

Sure! Email the words "WordPress dashboard samples" to hello@reliablepsd.com for login credentials to some demo sites.

What is the PSD & Sketch to HTML process like at Reliable?

After reviewing your designs, we'll put together a detailed proposal for you that includes cost and turnaround time. Once you're ready to begin, we'll code the HTML, CSS, and JS for the first page of your project, then run it through our testing and quality assurance process before sending you a link to review. After you approve the first page, we'll code the remaining pages.

How much does a typical PSD to HTML project cost?

Design to HTML projects can vary considerably depending on the length, complexity, and number of designs you provide. Use the ballpark pricing calculator on our pricing page to get an approximate estimate or fill out our quote form for a free proposal.

Can you code my project in Bootstrap?

We don't use Bootstrap by default, but we're happy to use Bootstrap on request—just let us know you'd like to use it when you reach out for a quote and make sure your designs are compatible with the Bootstrap grid.

Can you work with Zurb 6 Foundation?

Yes! We're happy to work with Zurb 6 Foundation on request. Let us know you're interested in Foundation when you reach out for a quote.

Can you work with Bulma?

Yes! We're happy to work with Bulma on request. Just let us know you'd like to use that when you reach out for a quote.

Can you work with Tailwind CSS?

We love Tailwind! Let us know you'd like to use it when you reach out for a quote and we'll make sure to include it.

Do you use SCSS, LESS, or SASS?

We typically use SCSS.

Do you use GULP or GRUNT?

We standard practice is to use GRUNT.

Will you minify code automatically before sending it to me?

We don't automatically minify code as not all clients prefer this. We're happy to minify on request though.

Do you offer React or Vue development?

We do offer React and Vue development! Reach out to us for a free quote.

Do you offer Angular development?

At this time, we don't offer Angular development, but we can refer you to someone who does—reach out to us at hello@reliablepsd.com

Can we collaborate in GitHub, BitBucket or GitLab?

Yes! We're happy to collaborate using tools like GitHub. We can also give you access to our repository (we use Mercurial).

Can I see some samples of emails you've developed in the past?

Absolutely! We're happy to share samples of emails we've coded—reach out to hello@reliablepsd.com with the words "email samples".

Can I use any font I want in my email design?

Due to email coding restrictions, it's best to stick to system fonts in your email design such as Arial, Helvetica, Courier, or Verdana.

Can you convert designs to MailChimp, Active Campaign, Drip and/or Campaign Monitor?

Yes, we're happy to use these tools! Just let us know which you prefer when you reach out for a quote.

hello@reliablepsd.com