Published on May 8, 2017
51% percent of projects are completed late. 16% are deemed a failure. Over 44% experience “scope creep” (where projects grow in size, but the amount you & your agency are paid does not). *
Our research and experience lead to one thing: Communication.
Just take it from NASA and Lockheed Martin, who lost a $125 million dollar probe because someone used imperial instead of metric measurements, and there were no appropriate check-ins to catch it.
On a smaller scale: back in the early days of TalentMarketplace (the company my partner and I founded to help connect companies & agencies with amazing project managers) – our customers wanted us to add a field for “eligible to work in Canada” when a candidate signed up through our site.
Due to sloppy ticket writing (likely on my part) the developer added this field for both candidate and employer users, something we didn’t catch until my next client demo the following week!
Have you experienced blunders like this… where you and your team put tremendous effort into a part of a project – only to find out later it was all wrong according to the client?
Maybe it even happens in some form in every project.
Imagine how much time (and therefore money) have gone down the drain to this. And imagine how much you’d get back if you were able to plug this hole.
This blog post is all about a simple way to forever put an end to rough project and scope creep, while making projects go quicker and smoother.
How? It all comes down to weekly, carefully structured 30-minute check-in meetings with clients. (Later, I’ll give you the exact 30-minute structure we use with great success.)
These meetings have solved these problems for me and many others, whether you’re doing a simple website build for a client or trying to send a landing party to Mars.
It’s especially valuable when your team, clients, and partners are geographically separated. Although clients may at first push back on regular meetings, formal project management corresponds to a 20% increase in customer satisfaction.
This guide will help you understand why you should hold regular client meetings, and how you can execute short but valuable client meetings which will keep your projects on time and on budget.
First – why have regular client meetings?
With over 44% of projects experiencing scope creep, managing scope helps projects to stay on schedule and prevent additional costs.
Expensive scope creep is typically the result of seemingly minor feature requests from clients. Assuming you have a written agreement in place which outlines the agreed scope, weekly client meetings are a great opportunity to reflect on this initial document and openly discuss any items which may be added to scope.